Smart POS – call center, service, field support

ETRANET Group provides comprehensive POS services throughout Croatia.
Smart POS – call center, service, field support Bojan August 21, 2023
Side view of Coworkers in white t-shirts sit by the table in headphones. Call center.
Side view of Coworkers in white t-shirts sit by the table in headphones. Call center.
Smart POS – call center, service, field support
We are one of the largest providers of POS and EFTPOS maintenance services in Croatia and we manage our own Contact Center.
Local presence and fast delivery across Croatia
We’re locally present in Zagreb, Split, Rijeka, Osijek, Bjelovar, Pazin, Zadar, Pakoštane, Korčula, and Dubrovnik, which enables fast delivery and installation of equipment at your premises. (It’s Pazin, not Poreč, and I added Korčula and Pakoštane.)
Croatia coverage map
croatia-map-service
Comprehensive services throughout Croatia
Find out what makes us unique
ETRANET Group provides preparation, delivery, installation, training for POS devices throughout Croatia. We offer support, maintenance, rental, customer service and quick interventions, covering the entire country.
Prepare your device
  • loading applications and operating system
  • firmware update
  • key injection in a safe environment
  • branding
  • packaging
  • equipping devices with accompanying materials.
Deliver and install your device
We are locally present in Zagreb, Split, Rijeka, Osijek, Bjelovar, Poreč, Zadar and Dubrovnik, which allows us to quickly deliver and install equipment in your premises.
Education of sales staff
Our experts will educate your sales staff to take advantage of all the functionalities of the ordered solution, regardless of whether it is EFPTOS or POS cashier.
Help desk first and second level
Our contact center supports clients and end users. In it, questions are answered by our experts in several levels of assistance, depending on the nature of the problem and the resources needed to solve it.
Device Maintenance and Service
ETRANET Group is one of the largest providers of POS and EFTPOS maintenance services in Croatia. Strategically distributed certified service personnel and through local service centers, we cover the entire territory of Croatia, including the islands.
Rental of EFTPOS/POS systems and equipment
The rental service includes the entire offer under the ‘fiscalization – turnkey’ system. It consists of a cash register, a software package and, if necessary, an internet connection for mobile devices. In addition, customer support is available, 14 hours a day, 7 days a week, with the maintenance of the cash register at your location with a deadline of intervention within 24 hours, and secured service and replacement fiscal cash register. Our intervention team covers the entire territory of the Republic of Croatia, including the islands, and the intervention period can be arranged in a shorter response period for an additional fee.
Years of operation
Experience, expertize and inovation in the world of electronic transactions

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